ANGRY WAL-MART CUSTOMER

This is my warning for any of you who shop at Wal-Mart. It's been years since I shopped at Wal-Mart because I was very turned off at the way they treat their employees, and the stores that I'd frequent looked like a swap meet meets yard sale. The aisles weren't neat and orderly, or they were too small to squeeze a cart through. You'd have 50 people waiting to be serviced and only three open registers.

I decided to give them another chance, and ordered a bedroom set for my children from them. Also, I didn't want to pay for the set directly with cash, so I used my Bill-Me-Later account (who will get this blog mailed to them and also Wal-Mart) to pay for it later. That was a big mistake, I should have just toughed it out at a more reputable store. I'll discuss UPS' role in this mess (and they will also get this blog as well) at a later date.

I get the bed set in a timely manner which was what initally impressed me, and thought that Wal-Mart were stepping up to improve its customer relations. I've been in customer service for the past 12 years, and so I know what good service is. For me to be impressed with Wal-Mart took a lot, because of my reasons for no longer buying my goods from them. However, it went downhill QUICKLY from the time I got the order.

Let me tell you exactly what I ordered. I ordered two mates beds in Honey Oak and the matching chest of drawers for my two sons' room. The beds also have three drawers underneath which along with the chest, makes for excellent storage space. Plus, it's cooler than your "normal" bed with a headboard. The honey oak color matched perfectly with their pea green wall coloring. So, anyway back to my story.

Me and my fiance, put together the chest just fine. So we open the box to one of the beds, and the color is "Pure White", did I mention pure white in my description? Heck no, I said honey oak. I was upset, but thought both of them were "Pure White". WRONG AGAIN! One was white and one was the correct honey oak color I ordered.

I sighed, discussed it with the mister and we both decided we'd send the wrong bed back and get a the correct order. Both invoices said "Honey Oak" so what moron sent me the wrong bed, I have no damn idea! Yes, I'm getting pissed! So, I call Wal-Mart's customer service number, thinking "Well, they'll send out another one and have UPS come pick up this one." Gotdamn, I'm tired of expecting shit from corporations, because the consumers are always screwed in the end. Ask me if I give a shit if Wal-Mart takes offense to this!

Anywho, UPS calls me Columbus Day, Monday to tell me that they are picking up the item between 8am and 7pm; yeah, the eleven hour window sucks majorly. So we leave the box outside with a note as instructed by the computerized voice UPS called me with. We run our errands, come home and the box is still out there. Well, about 715 that night, I hear the UPS truck coming and I looked out the window. I said to my honey, "UPS is here" since the box is so heavy, he was going to help him carry it out to the truck.

We are looking at this bastard sit out on the truck and roll out, not once did he knock on the door or leave a damn note. So, I leave it out on Tuesday and no one came to get it. I call Wal-Mart and the CSR tells me that UPS attempted to pick it up on Monday, I told him that was bullshit! That UPS driver lied and never attempted to pick it up, he sat his lazy ass on that truck and put that he made an attempt when he know good and hell well he did not!

I would make this short, but since I'm sending this to several people; including some news outlets that would probably love to hear how Wal-Mart yet jerks off another customer, I want to make this very accurate.

I come home Tuesday night and there is that damn box, meanwhile my youngest son is sleeping on a mattress with no bed. I call Wal-Mart, explain the situation and let them know I'm very disgruntled with their services. Of course they don't care, but I needed to get that off my chest. They get in contact with UPS who told them to tell me that they'll make a delivery pick up attempt that night. Well, they didn't. I waited up to 11 that night, before I realized they lied to me again.

Wednesday, I call again. Yes, again I got the run around. Here's our customer service works at my job, just so you can know what I was expecting. If the customer made a mistake and wants to "trade" what they received for what they want and the prices are the same; we'll ask them to ship the order back before they received what they want. If we made the mistake, we'll express to them the correct order WHILE the mistake's in transit.

Wal-Mart told me they have to get the order back before they send out another one, and that's not fair because I'm paying for their mistake. The policy is flawed, because my five year old is sleeping on a mattress and not enjoying the luxury of sleeping in a bed like his older brother. It wouldn't matter which one I gave the bed to, it's still unfair of Wal-Mart to have that scam of a return policy.

Back to Wednesday, again, I get the run around; and I get placed on hold while they talk to UPS. I repeat my story of how that lying ass UPS driver didn't attempt to do shit but get paid, I guess they were making sure I was telling the truth. You think I want some crap I didn't order? "I do apologize for your troubles.. . . " Here's what I want you to do: DON'T TALK ABOUT HOW SORRY YOU ARE, SEND OUT MY RIGHT GOTDAMN BED!

UPS calls me Thursday morning to tell me that someone will be out between 10am and 4pm to pick up the order. Guess what's in the hallway when I get home? THAT PAIN IN THE ASS OF A BOX!!!! I immediately get on the phone with Wal-Mart and this time I'm talking to a manager, no offense to the CSR's but I want some answers NOW!

The manager was polite and put me in conference with UPS, and I told them again my story. The same story for the whole week, I'm frustrated and angry. I'm getting the run around and get some bullshit ass "I apologize". The manager tells me that once the box is scanned they'll send out another bed and they won't wait for it to get back. Which is a damn lie because I called Wal-Mart just now and the CSR told me that they have to wait until the package is scanned into WAL-MART's system before I get my correct order.

They lied to me and I don't appreciate that shit at all. So, back to my original reason for not shopping at Wal-Mart and add this mess to it. I'm being punished for their mistake, they sent me the wrong bed and they're acting as if I'm in the wrong.

Now, a week later, my son is still on a mattress and no bed. That manager lied to me, even if he didn't tell me out right; he still lied by omission and now I'm on a warpath over a bed!

I'm sick of it, I want to pay my bill and never shop there again! I'm telling any and everyone with some clout and without, not to ever shop their again! Their service is absolutely terrible and it's unforgiveable.

Please spend the extra money and shop some where else, because as they roll back the prices they roll back the service as well. You get the service you pay for at Wal-Mart.